Important Information

Please take a moment to read through this guide as it covers everything you need to know about our services and what to expect on your tour.

How does the complimentary Cusco airport pickup work?

We include a complimentary transfer from Cusco Airport to your hotel. Therefore, please share your complete flight details at least 14 days prior to arrival. Meanwhile, our representative will wait outside the arrival terminal holding an orange sign for Apple Travel. (Be sure to step completely outside the building, because airport rules prohibit drivers from entering the terminal).

When and where is the pre-tour briefing held?

Specifically, your pre-tour briefing takes place at 6:00 PM the evening before your trip at our Cusco office:

• Address: Calle Garcilaso 210, Office 201, Second Floor (Casa del Abuelo), Cusco.

Can I store my extra luggage during the tour?

Yes! In fact, you can store your main luggage free of charge in our secure Cusco office or directly at your Cusco hotel while you are on the tour. Because train companies restrict carry-on bags to 5 kg (11 lbs) per passenger, we recommend taking only a small daypack on the train.

How do I book the 1-Day Expedition Machu Picchu Tour?

Step 1: Complete the reservation form on our website by clicking the BOOK NOW button. We require the following details for every traveler in your group to reserve Machu Picchu entrance permits and Expedition tickets:

• Full legal name (matching your passport exactly)
• Gender
• Passport number
• Date of birth (DD/MM/YYYY)
• Nationality

Step 2: Pay a deposit of $211 USD per person to confirm your booking so we can purchase your non-refundable official tickets.

How and when do I pay my remaining tour balance?

We would greatly appreciate it if you pay your balance in cash (US Dollars or Peruvian Soles) at our Cusco office to avoid extra credit card fees. Multiple ATMs are available near the main plaza in Cusco. Alternatively, online payments via VISA or PayPal incur a 5.5% processing fee. PayPal payments should be sent directly to appletravelperu@gmail.com.

Can I change my departure date after booking?

Peruvian government regulations make official Machu Picchu permits and train tickets non-refundable, non-transferable, and strictly tied to the booked date. Consequently, you cannot change departure dates once we issue tickets, and initial deposits remain non-refundable.

Do I need to bring my original physical passport on the tour?

Yes, absolutely. You must bring your original physical passport on the tour. Government rangers and train agents check physical passports at every checkpoint to ensure your details match your entry permits.

• If you renew your passport before the trip: Send us copies of both your old and new passports so we can officially update your registration for a $25 USD fee.
• Fee-free alternative: Carry both your old and new physical passports with you on the tour to show at checkpoints.

Note: Boarding the train and entering Machu Picchu without a matching, valid original passport is strictly prohibited by Peruvian authorities.

How should I prepare for altitude sickness in Cusco?

Welcome to Cusco, located at 11,152 ft (3,399 meters) above sea level. Because high altitude causes reduced oxygen levels, we recommend resting for the first few hours upon arrival in Cusco and drinking plenty of water or traditional coca tea. Staying hydrated and avoiding heavy meals during your first day will help your body adapt smoothly before your Machu Picchu trip.

Is tipping expected for guides and drivers?

Overall, tipping is voluntary but greatly appreciated by our local guides, drivers, and support staff. Indeed, if you are pleased with the service provided, leaving a gratuity is a customary way to support local team members and their families.

Why choose Apple Travel Peru for sustainable tourism?

Indeed, we are a local, sustainable, and responsible tour operator. We integrate universal environmental and social standards to safeguard the local ecosystem and support Andean communities while respecting local heritage and traditions.