IMPORTANT INFORMATION

Please review the following details carefully. This guide covers essential information about our services and helps you prepare for your Sacred Valley & Machu Picchu 2-Day Tour.

CUSCO AIRPORT PICKUP & ARRIVAL

We include a complimentary transfer from Cusco Airport to your hotel. Therefore, please share your complete flight details at least 14 days prior to arrival. Meanwhile, our representative will wait outside the arrival terminal holding a sign for Apple Travel. (Be sure to step completely outside the building, because airport rules prohibit drivers from entering the terminal).

THE PRE-TOUR BRIEFING

Specifically, your pre-tour briefing takes place at 6:00 PM the evening before your trip at our Cusco office:

• Address: Calle Garcilaso 210, Office 201, Second Floor (Casa del Abuelo), Cusco.

CAN I STORE MY LUGGAGE AT YOUR OFFICE?

Yes! In fact, you can store your main luggage free of charge in our secure Cusco office or directly at your Cusco hotel while you are on the tour.

HOW DO I BOOK THE SACRED VALLEY & MACHU PICCHU TOUR?

Step 1: Complete the reservation form on our website by clicking the BOOK NOW button. We require the following details for every traveler in your group to reserve Machu Picchu entrance permits and train tickets:

• Full legal name (matching your passport exactly)
• Gender
• Passport number
• Date of birth (DD/MM/YYYY)
• Nationality

Step 2: Pay a deposit of $211 USD per person to confirm your booking so we can purchase your non-refundable tickets.

HOW DO I PAY THE REMAINING BALANCE?

You can pay remaining balances in cash (US Dollars or Peruvian Soles) at our Cusco office to avoid extra credit card fees. Multiple ATMs are available near the main plaza in Cusco. Alternatively, online payments via VISA or PayPal incur a 5.5% processing fee. PayPal payments should be sent directly to appletravelperu@gmail.com.

CAN I CHANGE THE DEPARTURE DATE AFTER TICKETS ARE PURCHASED?

Peruvian government regulations make official Machu Picchu permits and train tickets non-refundable, non-transferable, and strictly tied to the booked date. Consequently, you cannot change departure dates once we issue tickets, and initial deposits remain non-refundable.

DO I NEED MY ORIGINAL PASSPORT ON THE TOUR?

Yes, you must bring your original physical passport. Specifically, train agents and government rangers inspect physical passports at checkpoints, verifying that the number matches your entry permit exactly.

However, if you renew your passport, send us copies of both your old and new passports before your trip. We can update your official registration for a $25 USD fee. Alternatively, you can carry both your old and new physical passports on the tour to avoid the fee.

WHAT IS THE WEATHER LIKE ON THIS TOUR?

Weather in the Andes changes rapidly throughout the day. We recommend dressing in flexible layers to handle chilly morning passes, warm afternoon sun, and sudden mountain rain. A warm jacket, sun protection, and a waterproof shell or poncho are essential items to bring along.

WILL WE BE DROPPED OFF AT OUR HOTEL AFTER THE TOUR?

Yes of course! Our private vehicle delivers you directly back to your hotel in Cusco or the Sacred Valley at the end of Day 2. We can also arrange pickups from Sacred Valley hotels on Day 1 upon request.

IS TIPPING EXPECTED?

Overall, tipping is voluntary but greatly appreciated by our local guides, drivers, and support staff. Indeed, if you are pleased with the service provided, leaving a gratuity is a customary way to support local team members and their families.

ARE YOU A SUSTAINABLE TOUR OPERATOR?

Yes, Apple Travel Peru is a locally owned operator committed to sustainable tourism. We strictly follow international practices to protect local ecosystems and preserve historical heritage. Furthermore, we support local mountain communities by employing regional staff and respecting native traditions.